Your protection

Japan is one of the few countries in the world with strict government regulation of its travel agencies and tour guides. Both our UK and Japan offices meet and exceed these legal demands, with staff qualified in Japanese travel law and accustomed to the exacting requirements of the Japanese travel industry.

We are a fully licensed and bonded tour operator, a proud member of the Japanese Association of Travel Agents and hold an Air Travel Organisers License. All monies paid by you for an air holiday package as shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 6977. For non-flight packages the details of your financial protection provided by Travel and General Insurance Company are stated below. Please note that the protection is worldwide for all our clients regardless of where you are resident.

Total Payment Protection (topp) Policy cover:

In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Company plc, authorised and regulated by the Financial Services Authority, to protect customers' prepayments in the unlikely event of our financial failure and paid in respect of:

  1. non-flight inclusive packages commencing and returning to the UK
  2. the ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered on this website (subject to the terms of the insurance policy), for:
    1. a refund of such prepayments if customers have not yet travelled, or
    2. making arrangements to enable the holiday to continue if customers have already travelled.
    3. Customers' prepayments are protected by a topp policy. In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.

Further Information

More information about the ATOL licence can be found at www.atol.org.uk
If you wish to verify our ATOL licence, simply enter our license number 6977 or `Into Japan`.

Further information about Travel and General Insurance Company can be found at http://www.travel-general.com/tgic_intro.asp